At Flowers Harmondsworth, we are committed to delivering beautiful, fresh flowers to your doorstep. As a trusted local Harmondsworth florist, we take great pride in serving households and businesses across the area with arrangements that meet our highest standards of quality and freshness. Your satisfaction is our top priority, and our returns, refunds, and complaints policy reflects this commitment.
If your flowers arrive in less than perfect condition due to damage in transit, please rest assured that we will take swift action to make it right. Upon delivery, please inspect your order carefully. Should you notice any damage, we kindly ask you to report the issue to us within 24 hours of receipt. Providing photos of the damaged flowers and packaging helps us assess the situation quickly and thoroughly. Once reviewed, we will offer a suitable solution as outlined in our refund and replacement options below.
We guarantee that all flowers purchased from Flowers Harmondsworth will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the enclosed instructions. As a dedicated Harmondsworth florist, we source only the freshest blooms to ensure our customers delight in their arrangements for as long as possible. If you experience premature wilting or problematic freshness within this window, please let us know right away so we can resolve the issue to your complete satisfaction.
Your peace of mind matters to us. If your flowers are damaged upon arrival or if their freshness falls short of our guarantee, we offer several resolution options. Depending on the circumstances, you may request a full or partial refund, a replacement arrangement, or a store credit toward a future order. We strive to process all claims as promptly as possible, typically within 2-3 business days of receiving complete information about your order and the issue encountered. Our goal is to ensure you feel confident and happy with every purchase from Flowers Harmondsworth.
While our team works diligently to ensure exceptional service and top-quality flowers, we understand that concerns may occasionally arise. If you are dissatisfied with any aspect of your order or our service, please contact us with the details of your complaint. In your message, include your order number, a description of the issue, and any supporting photos where relevant. Our customer care specialists in Harmondsworth will investigate promptly and work with you to reach a satisfactory resolution. Complaints are typically addressed within 2-3 business days, and we keep you informed throughout the process.
As a local Harmondsworth florist committed to freshness and customer satisfaction, we are honoured to be a trusted choice for both households and businesses in the area. Our thorough returns, refunds, and complaints policy reflects our dedication to making every experience positive and worry-free. Should you ever need assistance, our supportive team is always here to help and ensure your fresh flowers arrive exactly as you expect.
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