Name: TRUE ROMANCE
Brand: Flowers Harmondsworth
Price: 110.00 GBP
Availability: InStock

Flowers Harmondsworth - E-commerce Terms & Conditions for Online Flower Delivery

Introduction and Applicability

Welcome to the Flowers Harmondsworth website. These Terms & Conditions (hereinafter, “Terms”) govern your use of our online flower delivery service, available to customers in Harmondsworth and the surrounding areas. Please read these Terms carefully before placing your order, as they contain essential information regarding the order process, payment, cancellation policies, liability, governing law, and other key matters pertaining to your rights and obligations.

By accessing or using our website and placing an order for flower delivery, you agree to comply with and be bound by these Terms. If you do not agree to any part of these Terms, please refrain from using our services.

Order Process

Our online ordering system is designed for ease and transparency. To purchase flowers for delivery in Harmondsworth or surrounding locations, please follow these steps:

Flower Selection: Browse our curated range of bouquets, arrangements, and floral gifts. Select your desired product, specifying options such as size, colour preferences, and add-ons, where available.
Recipient Details: Enter the full name, delivery address (including postcode), and contact information for the intended recipient. Please double-check this information for accuracy; Flowers Harmondsworth cannot be held responsible for non-delivery or delays due to incomplete or incorrect information.
Delivery Date: Choose your preferred delivery date. While we strive to meet selected dates, occasionally external factors (such as traffic or supply disruptions) may affect timing. We will inform you as soon as possible if delays occur.
Personal Message: Add a card message if you wish. Please ensure your message is appropriate and does not contain offensive or unlawful content.
Order Review: Before proceeding to checkout, verify your basket, delivery details, and personal message to ensure all information is correct.
Order Confirmation: After placing your order, you will receive a confirmation on-screen and via the email address provided. This confirmation signifies acknowledgment of your order's receipt. Acceptance of your order, and thus the creation of a binding contract, occurs once payment has been processed and you no longer have the right to cancel (save for exceptions outlined below).

Payments

Flowers Harmondsworth accepts payment by major credit and debit cards, as well as other payment methods made available during checkout. All prices listed are in British Pounds Sterling (GBP) and include VAT where applicable, unless explicitly stated otherwise.

Your order will not be processed until full payment has been received and cleared. When you pay online, your transaction is handled through our secure payment gateway, adhering to high standards of data protection and privacy. We do not store your card details on our servers after processing the payment.

We reserve the right to modify product prices or delivery charges at any time, but changes will not affect orders already placed and confirmed. If there is a pricing or product description error, we will notify you and offer the choice to proceed with the corrected details or cancel with a full refund.

Delivery Policy

Deliveries are made across Harmondsworth and surrounding areas as defined by our website. Standard delivery times and available delivery slots will be displayed during checkout; specific delivery times cannot be guaranteed unless otherwise indicated. While we strive to deliver on your preferred date, we cannot be held responsible for delays outside our reasonable control (including adverse weather, transportation breakdowns, or force majeure events).

If the recipient is not present at the delivery address, we may leave the arrangement with a neighbour, in a safe place, or attempt redelivery. In such cases, we will leave a delivery card or informative note. If further redelivery attempts are unsuccessful, the order may be returned to us for collection by the sender; repeat delivery charges may apply.

Changes and Cancellations

You may request changes or cancellations to your order by contacting us as soon as possible after the order has been placed. The following stipulations apply:

Orders can be cancelled with a full refund up to 24 hours prior to the scheduled delivery date. After this point, the order may have entered preparation and we may be unable to accommodate cancellation, though we will always do our best to assist.
For orders containing personalised products or bespoke arrangements, your right to cancel may be limited once preparation has commenced, in line with UK consumer law exceptions for perishable and customised goods.
Should you wish to amend your order (e.g., change delivery details or update a card message), please notify us as soon as possible. Although we will strive to accommodate such requests, we cannot guarantee changes will be implemented if the order is already in progress.
If you cancel in accordance with these Terms, we will process your refund within 7 to 14 business days by the original payment method.

Product Substitution Policy

While we endeavour to deliver products exactly as depicted on our website, factors such as seasonal availability or supply fluctuations may occasionally require us to substitute certain flowers or packaging. Any substitutions will be made with similarly valued flowers and will maintain the general style, quality, and value of the chosen arrangement. Where significant substitutions are necessary, we will attempt to notify you beforehand.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers and floral gifts, returns are generally not accepted except where goods are found to be damaged or not as described upon delivery. If you are not satisfied with your order, please contact us within 24 hours of delivery, providing your order number, a description of the issue, and photographs if possible.

Upon validation of your complaint, we may offer a replacement, partial refund, or full refund, depending on the nature of the problem. This does not affect your statutory rights as a consumer under UK law. Please note, issues arising from incorrect delivery information or unsuccessful delivery due to recipient absence do not entitle you to an automatic refund.

Liability

Flowers Harmondsworth is dedicated to delivering high-quality floral arrangements and a professional service. Nevertheless, we accept liability only for direct damages caused by our proven negligence, up to the value of the product purchased. We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, loss of opportunity, or emotional distress, arising from late, failed, or incorrect deliveries, save as required by law.

All product images on our website are for illustrative purposes only. Flower arrangements may vary due to natural variations, seasonal availability, and the hand-crafted nature of the products. We do not guarantee that your device’s display accurately reflects the flowers' actual colours or appearance.

Intellectual Property

All content on this website, including text, images, design, and branding, is the property of Flowers Harmondsworth or our licensors. Unauthorised copying, reproduction, or use of any part of this website is strictly prohibited without our prior written consent.

Personal Data and Privacy

We are committed to protecting your privacy and complying with relevant UK data protection legislation. By submitting your information for order processing, you consent to us processing and storing your data for the purpose of fulfilling your order and related communications. Please refer to our separate privacy policy for further information on how we handle, store, and protect your data.

Governing Law and Jurisdiction

These Terms and any contractual or non-contractual disputes arising from or related to your use of the Flowers Harmondsworth website or our services are governed by and construed in accordance with the laws of England and Wales. By using the website and placing orders, you submit to the exclusive jurisdiction of the courts of England and Wales.

Should any provision within these Terms be deemed invalid or unenforceable by a court of competent jurisdiction, such provision will be severed, and the remaining Terms will continue in full force and effect.

Updates and Amendments

We reserve the right to amend or update these Terms from time to time to reflect legal, regulatory, or operational requirements, or enhancements to our services. The latest version will always be available on our website, with significant changes highlighted as appropriate. Continued use of our website and services following amendment constitutes your acceptance of the revised Terms.

General Provisions

Flowers Harmondsworth’s failure to enforce any provision of these Terms does not constitute a waiver of such provision. Any rights not expressly granted to you herein are reserved by Flowers Harmondsworth.

These Terms apply to all customers making purchases for flower delivery in Harmondsworth and the areas serviced by Flowers Harmondsworth. If you have any questions or require clarification, please contact us via the website contact form during business hours.

Thank you for choosing Flowers Harmondsworth for your online flower delivery needs.